Privacy Policy

Glow Academy London is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, store, and protect your information, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Glow Academy London Ltd
Shaftesbury House, 20 Tylney Road, Bromley, BR1 2RL, United Kingdom
Email: info@glowacademy.co.uk
We are the data controller responsible for the personal data you provide to us.

2. What Personal Data We Collect

We may collect and process the following data:

  • Identity Data: Full name, date of birth, gender

  • Contact Data: Email address, phone number, home address

  • Payment Data: Transaction details (note: we do not store card details)

  • Training Data: Courses attended, certificates awarded, qualifications

  • Marketing Preferences: Your preferences for receiving communications

  • Website Usage Data: When using our website, we may collect IP address, browser type, and interaction details via cookies (see section 7).

3. How We Use Your Personal Data

We process your data to:

  • Register you for training courses

  • Communicate important course information

  • Issue certificates and qualification records

  • Process payments and invoices

  • Respond to enquiries or customer service requests

  • Comply with legal obligations (e.g., health and safety, insurance requirements)

  • Send marketing communications (only with your consent)

4. Lawful Basis for Processing

We rely on the following lawful bases:

  • Contractual necessity: To fulfil your course booking

  • Legal obligation: To comply with relevant laws and regulations

  • Legitimate interest: For business purposes such as improving services

  • Consent: For marketing communications (you can withdraw consent at any time)

5. Data Sharing

We will never sell your personal data. However, we may share it with:

  • Payment processors (e.g., card payment services)

  • Accrediting bodies for certification purposes

  • IT service providers (for secure data storage)

  • Legal, regulatory, or insurance bodies if required by law

6. Data Retention

We will retain your data:

  • For 7 years after your training, to comply with insurance and regulatory obligations

  • For marketing purposes, until you withdraw consent or unsubscribe

7. Cookies & Website Data

Our website uses cookies to enhance user experience, analyse website traffic, and understand usage patterns. You can adjust cookie preferences in your browser settings.

8. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data in certain circumstances

  • Object to or restrict data processing

  • Withdraw consent for marketing communications

  • Request data portability

To exercise any of these rights, please contact us at info@glowacademy.co.uk.

9. Data Security

We have implemented appropriate security measures to prevent unauthorised access, alteration, disclosure, or loss of your data.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the effective date updated.

11. Contact Us

If you have any concerns about your data or this policy, please contact:
Glow Academy London
Email: [Insert Contact Email]

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
www.ico.org.uk