Glow Academy London

Refunds & Cancellations Policy

At Glow Academy London, we are committed to providing high-quality training experiences. We understand that sometimes plans change, so we’ve outlined our Refunds and Cancellations Policy to ensure clarity and fairness for all students.

Course Bookings & Payments

  • All course bookings require a non-refundable deposit to secure your place. The deposit amount is specified at the time of booking.

  • The remaining balance must be paid in full no later than 7 days before the course start date unless otherwise agreed.

  • Payments can be made via bank transfer, debit/credit card, or other agreed methods.

Cancellations by the Student

  • Deposits are non-refundable under any circumstances.

  • If you wish to cancel your place on a course:

    • More than 14 days’ notice: Any payments made (excluding the deposit) can be refunded or transferred to a future course.

    • Less than 14 days’ notice: No refunds will be issued. However, we may offer to transfer your booking to an alternative date at our discretion.

    • Less than 48 hours’ notice or failure to attend: No refund or transfer is available. You will forfeit any payments made.

Rescheduling

  • One reschedule is permitted with a minimum of 14 days’ notice, subject to availability.

  • Requests to reschedule with less than 14 days’ notice may incur an administration fee and are subject to approval.

Cancellations by Glow Academy London

  • In the unlikely event that we need to cancel or postpone a course due to unforeseen circumstances (e.g., tutor illness, insufficient enrolments), you will be offered:

    • A full refund of all fees paid, or

    • A transfer to an alternative date or course.

We are not liable for any personal or travel costs incurred by the student in relation to a course booking.

Non-Attendance

Failure to attend a booked course without prior notification will result in the full fee being retained and no reschedule or refund offered.

Online Courses / Digital Products

Due to the digital nature of our online courses and resources, no refunds will be offered once access has been provided.

Policy Agreement

By booking a course with Glow Academy London, you agree to the terms outlined in this Refunds & Cancellations Policy.